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Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention.
Urvashi Tandon
Amit Mittal
Sridhar Manohar
Published in:
Electron. Mark. (2021)
Keyphrases
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product features
opinion mining
customer reviews
consumer trust
sentiment analysis
automatically extracting
electronic commerce
product reviews
website
influence factors
data mining
sentiment classification
customer satisfaction
online markets