Service Quality of Application Service Providers: Perspectives from the Greek Tourism & Hospitality Sector.
Marianna SigalaPublished in: ENTER (2003)
Keyphrases
- service quality
- service providers
- customer satisfaction
- web services
- cloud computing
- electronic commerce
- online shopping
- competitive advantage
- service provision
- user satisfaction
- end users
- website
- information systems
- quality of service
- call center
- incident management
- information quality
- online services
- competitive environment
- service requests