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Multilevel Petri net-based ticket assignment and IT management for improved IT organization support.
M. A. Mukunthan
S. Selvakumar
Published in:
Concurr. Comput. Pract. Exp. (2019)
Keyphrases
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knowledge management
information systems
management system
decision support
knowledge workers
process management
enterprise wide
database
real time
service management
software engineering
improved algorithm
inter organizational
document management
human resource management