Knowledge Discovery of Service Satisfaction Based on Text Analysis of Critical Incident Dialogues and Clustering Methods.
Charles V. TrappeyHsin-Ying WuKuan-Liang LiuFeng-Teng LinPublished in: ICEBE (2013)
Keyphrases
- text analysis
- knowledge discovery
- text mining
- service quality
- customer satisfaction
- data mining
- text documents
- information extraction
- natural language processing
- machine learning
- database
- association rules
- databases
- multi dimensional
- user satisfaction
- service providers
- text classification
- text collections
- formal concept analysis
- topic models
- text categorization
- computer vision
- information retrieval
- natural language
- data structure
- feature extraction