Predicting the Perceptual Service Quality Using a Trace of VoIP Packets.
Christian HoeneSven WiethölterAdam WoliszPublished in: QofIS (2004)
Keyphrases
- service quality
- quality of service
- ip networks
- packet loss
- customer satisfaction
- service providers
- online shopping
- voice over internet protocol
- electronic commerce
- user satisfaction
- competitive advantage
- information systems
- call center
- response time
- competitive environment
- information quality
- human visual system
- job satisfaction
- real time
- information technology
- image quality
- network architecture
- end users