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Disciplined autonomy: How business analytics complements customer involvement for digital innovation.
Yunfei Shi
Tingru Cui
Fang Liu
Published in:
J. Strateg. Inf. Syst. (2022)
Keyphrases
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business analytics
business intelligence
electronic commerce
customer satisfaction
customer service
business processes
emerging technologies
case study
databases
big data
decision making
database
health care
multi dimensional
competitive advantage
end users
call center
information technology
data mining