To outsource or not: Bike-share rebalancing strategies under the service quality deviation of a third party.
Wei GuXiaoru YuShichen ZhangXiangbin YanChen WangPublished in: Eur. J. Oper. Res. (2023)
Keyphrases
- third party
- service quality
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- sensitive information
- online shopping
- reverse logistics
- quality of service
- information quality
- competitive environment
- information systems
- binary search trees
- competitive advantage
- call center
- mashup
- data management
- decision making
- personal information
- search tree
- trusted third party