Leveraging Digitalization of Services for Performance: Evidence from the Credit Union Industry.
Terence Joseph Vinay SaldanhaAbhishek KathuriaJiban KhuntiaBenn R. KonsynskiMariana Andrade RojasPublished in: ICIS (2017)
Keyphrases
- financial services
- service providers
- point of sale
- business opportunities
- case study
- end users
- service composition
- service oriented
- information services
- user centric
- mobile services
- context aware
- payment systems
- web services
- empirical evidence
- world wide
- data centric
- service delivery
- credit scoring
- financial institutions