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An Empirical Study on Change-induced Incidents of Online Service Systems.

Yifan WuBingxu ChaiYing LiBingchang LiuJianguo LiYong YangWei Jiang
Published in: ICSE-SEIP (2023)
Keyphrases
  • service systems
  • web technologies
  • online learning
  • service oriented
  • service level
  • enterprise systems
  • real time
  • call center
  • information systems
  • decision making
  • web services
  • queueing model