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Optimal management of cross-trained workers in services with negligible switching costs.

Oded BermanJiamin WangK. P. Sapna
Published in: Eur. J. Oper. Res. (2005)
Keyphrases
  • service delivery
  • switching costs
  • information technology
  • online services
  • information systems
  • service providers
  • information management
  • web services
  • end users
  • ubiquitous computing
  • website