Usability is the best policy: public policy and the lived experience of transport systems in London.

Philip Inglesant Martina Angela Sasse

Published in: BCS HCI (1) (2007)

Keyphrases

transport systems
public policy
route planning
information technology
policy makers
user experience
e government
public space
information and communication technologies
digital divide
public sector
information systems
decision making
multimedia
low cost