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Voice Logging and Search Technology in IP Telephony Call Center.
Kohta Ohshima
Eiji Muramatsu
Yasutaka Otake
Kimihiko Ando
Hiroki Ohno
Matsuaki Terada
Published in:
ICOIN (2006)
Keyphrases
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call center
voice over internet protocol
search algorithm
search space
asymptotically optimal
ip networks
service level
database
real time
databases
artificial intelligence
search engine
web services
semantic web
video conferencing