Measuring the service quality of governmental sites: Development and validation of the e-Government service quality (EGSQUAL) scale.
Muhammad AljukhadarJean-François BelisleDanilo C. DantasSylvain SénécalRyad TitahPublished in: Electron. Commer. Res. Appl. (2022)
Keyphrases
- service quality
- e government
- customer satisfaction
- public sector
- electronic government
- united nations
- service providers
- government services
- electronic commerce
- information infrastructure
- national level
- public administration
- user satisfaction
- quality of service
- inter organizational
- developing countries
- online shopping
- government agencies
- website
- information systems
- knowledge management
- competitive advantage
- digital government
- service delivery
- information sharing
- current practices
- technology acceptance
- government organizations
- software engineering
- government websites
- information management
- job satisfaction
- response time
- private sector
- database
- structuration theory