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On the Implicit Cost Structure of Service Levels from the Perspective of the Service Consumer.
Maximilian Christ
Julius Neuffer
Andreas W. Kempa-Liehr
Published in:
CLOSER (2017)
Keyphrases
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service level
total cost
service requirements
service systems
call center
supply chain
service providers
lead time
service discovery
public transportation
service oriented
service quality
state space
queue length
web services
service level agreements
data mining