Speech Sentiment and Customer Satisfaction Estimation in Socialbot Conversations.
Yelin KimJoshua LevyYang LiuPublished in: INTERSPEECH (2020)
Keyphrases
- customer satisfaction
- customer reviews
- service quality
- online shopping
- customer service
- sentiment analysis
- opinion mining
- conversational speech
- speech recognition
- marketing strategies
- human communication
- customer retention
- internet banking
- product design
- automatic speech recognition
- speech signal
- user satisfaction
- core competence
- real time
- sentiment classification
- customer data
- natural language processing
- information systems