Measuring the performance of IT services: An assessment of SERVQUAL.
Helen KangGraham BradleyPublished in: Int. J. Account. Inf. Syst. (2002)
Keyphrases
- service quality
- service providers
- web services
- location aware
- ubiquitous computing
- service composition
- user satisfaction
- service oriented
- electronic commerce
- context aware
- end users
- network services
- information society
- european project
- quality of service
- computing environments
- data sets
- quality assessment
- building blocks
- location information
- web service composition
- highly dynamic