Leveraging both quantitative and qualitative data sources to improve IT help desk support services.
Kenneth JanzDean FellerPublished in: SIGUCCS (2011)
Keyphrases
- data sources
- end users
- computing environments
- mission critical
- web services
- service management
- context aware
- data repositories
- data centric
- workflow management
- customer support
- query processing
- decision support
- information sources
- service providers
- semantic web technologies
- mobile services
- customer service
- relational databases
- data sets
- value added services