Factors Influencing User Favorability of Government Chatbots on Digital Government Interaction Platforms across Different Scenarios.
Yuanyuan GuoPeng DongPublished in: J. Theor. Appl. Electron. Commer. Res. (2024)
Keyphrases
- digital government
- factors influencing
- e government
- user interaction
- public sector
- data collection
- factors affecting
- north america
- researchers and practitioners
- electronic government
- social sciences
- federal government
- birds of a feather session
- public administration
- government services
- technology acceptance
- web portal
- user satisfaction
- national science foundation
- nsf funded
- private sector
- data analysis
- website