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Call centre employee's reasons for variation in objective productivity during a cognitive ergonomics intervention.
Silvia Khattak
Michael Fray
Laurence Clift
Published in:
ECCE (2021)
Keyphrases
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information processing
software development
human factors
learning transfer
human computer interaction
information systems
cognitive processes
cognitive model
artificial intelligence
decision making
multiple objectives
human computer interface
database
multi objective
interface design
cognitive models