Business Process Management (BPM) and e-Government: An Experience at University of Las Palmas de Gran Canaria (ULPGC).
Pablo Hernández-BolañosJorge Rodríguez-DíazPublished in: SaITE (2010)
Keyphrases
- business process management
- e government
- business processes
- united nations
- business process
- public sector
- electronic government
- public administration
- government services
- developing countries
- service oriented
- enterprise architecture
- inter organizational
- government agencies
- digital government
- case study
- service delivery
- emergency management
- government organizations
- information systems
- secure information sharing
- knowledge management
- public services
- information security
- information sharing
- virtual organization
- business rules
- decision making
- databases
- decision support system
- e learning