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A systems perspective on contact centers and customer service reliability modeling.

Rodrigo AndradeSomayeh MoazeniJose Emmanuel Ramirez-Marquez
Published in: Syst. Eng. (2020)
Keyphrases
  • customer service
  • intelligent systems
  • management system
  • distributed systems
  • real time
  • information systems
  • database systems
  • expert systems
  • computational intelligence
  • computer systems