Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person.
Takahiro ChibaPublished in: ICServ (2015)
Keyphrases
- service quality
- web services
- service oriented
- ubiquitous computing
- relationship management
- service providers
- service composition
- customer satisfaction
- mobile services
- eye contact
- context aware
- network services
- information society
- customer service
- highly dynamic
- user centric
- service delivery
- web service composition
- service discovery
- user satisfaction
- building blocks
- distributed systems