Turning the blackbox into a glassbox: An explainable machine learning approach for understanding hospitality customer.
Ritu SharmaArpit KumarCindy ChuahPublished in: Int. J. Inf. Manag. Data Insights (2021)
Keyphrases
- machine learning
- machine learning and data mining
- electronic commerce
- pattern recognition
- artificial intelligence
- machine learning methods
- decision trees
- knowledge representation
- information extraction
- learning algorithm
- customer satisfaction
- knowledge acquisition
- natural language processing
- case study
- feature selection
- supervised learning
- text mining
- computational intelligence
- text classification
- semi supervised learning
- website
- transfer learning
- learning tasks
- inductive logic programming
- inductive learning
- explanation based learning
- computer vision
- search engine