Customer Knowledge Management Competence: Towards a Theoretical Framework.
Minna RollinsAino HalinenPublished in: HICSS (2005)
Keyphrases
- theoretical framework
- knowledge management
- theoretical foundation
- knowledge engineering
- information systems
- customer service
- electronic commerce
- web based learning
- information technology
- software engineering
- knowledge sharing
- conceptual framework
- case study
- customer satisfaction
- knowledge resources
- competitive advantage
- social software
- statistical learning theory
- conceptual change
- collaborative learning
- software development
- fundamental principles
- ontological engineering