Emotional Communication Between Chatbots and Users: An Empirical Study on Online Customer Service System.
Qianwen XuJun YanCong CaoPublished in: HCI (35) (2022)
Keyphrases
- customer service
- internet users
- instant messaging
- user interface
- online communication
- online social
- end users
- online services
- social networking sites
- online learning
- governmental organizations
- information exchange
- share information
- customer behavior
- customer support
- real time
- recommender systems
- human computer interaction
- online communities
- social media
- inventory control
- photo sharing