Front-Office Management of Service Operations with Robotic Process Automation.
Radu-Florin NegoitaTheodor BorangiuPublished in: CSCS (2023)
Keyphrases
- process automation
- service oriented architecture
- management system
- service platform
- service management
- service provisioning
- configuration management
- service delivery
- distributed computing systems
- software evolution
- decision support
- management policies
- web services
- real time
- customer service
- workflow management systems
- robotic systems
- service oriented
- information management
- business process
- service composition
- service quality
- network management
- business processes
- project management
- software architecture
- knowledge management
- end users
- mobile robot
- cooperative
- decision making
- artificial intelligence