Voxenter^TM - intelligent voice enabled call center for hungarian.

Tibor Fegyó Péter Mihajlik Máté Szarvas Péter Tatai Gábor Tatai

Published in: INTERSPEECH (2003)

Keyphrases

call center
agent technology
text to speech
service level
asymptotically optimal
arrival rate
intelligent systems
service quality
heavy traffic
queue length
service systems
language independent
queueing model
customer service
service times