Managing the QoS of E-Government: Metrics for Large Scale SOA.
Mauricio MonsalvePublished in: SCCC (2007)
Keyphrases
- e government
- web services
- electronic government
- service provision
- public sector
- quality of service
- developing countries
- government services
- digital government
- government agencies
- service oriented architecture
- service delivery
- government organizations
- federal government
- enterprise wide
- public administration
- real world
- secure information sharing
- knowledge management
- service oriented
- business process
- information systems
- information sharing
- service selection
- business processes
- service providers
- current practices
- government websites