Service Quality Evaluation Using Text Mining: A Systematic Literature Review.
Filip VencovskýPublished in: BIR (2020)
Keyphrases
- literature review
- quality evaluation
- text mining
- case study
- evaluation model
- natural language processing
- human perception
- information extraction
- fuzzy theory
- web services
- quality metrics
- current issues
- service providers
- information services
- machine learning
- data mining
- service quality
- databases
- knowledge discovery
- data analysis