Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements.
Hamid R. Motahari NezhadSven GraupnerSharad SinghalPublished in: ICWE (2010)
Keyphrases
- service providers
- business process
- information systems
- telecommunications industry
- service delivery
- business processes
- web services
- service management
- service provision
- turn taking
- management system
- online services
- service oriented
- business models
- information technology
- virtual organization
- enterprise systems
- customer service
- business applications
- service oriented architecture
- decision making
- natural language
- business users
- business intelligence
- mission critical
- e government
- end users
- network management
- electronic business
- electronic commerce
- service quality
- cloud computing
- enterprise application integration
- private cloud
- software as a service
- human resource management
- south africa
- information services
- public sector
- risk management
- business rules
- competitive advantage
- data mining
- service composition