Effects of Other Customers' Negative Behavior on Focal Customers' Evaluation of Service Results.
Mei-Hua HuangChiau-Yuan LeeSzu-Hsien LinPublished in: IMIS (2024)
Keyphrases
- service providers
- customer satisfaction
- customer service
- single server
- service times
- single server queue
- service systems
- customer behavior
- call center
- marketing strategies
- positive and negative
- customer relationship management
- service requirements
- network effects
- marketing campaigns
- customer requirements
- arrival process
- service rates
- neural network
- service discovery
- management system
- end users
- website
- service quality
- online stores
- evaluation method
- customer support
- mobile devices
- information systems
- social networks
- search engine