Improving integrated service delivery: a simulation game.
Bram KlievinkMarijn JanssenPublished in: D.GO (2009)
Keyphrases
- service delivery
- simulation game
- e government
- end to end
- game based learning environment
- life cycle
- service management
- service provision
- web services
- educational games
- adventure game
- government agencies
- mobile technologies
- e learning
- public sector
- databases
- learning activities
- public services
- data model
- artificial intelligence