Modeling Daily Arrivals to a Telephone Call Center.

Athanassios N. Avramidis Alexandre Deslauriers Pierre L'Ecuyer

Published in: Manag. Sci. (2004)

Keyphrases

call center
service times
service level
asymptotically optimal
arrival rate
service quality
customer service
heavy traffic
real time
database systems
search space
query processing
queue length
state dependent
queueing model