Viability of Fee-Based Email Service for Retail Customers.
Kaushik GhoshParag DhumalSudhir ChawlaPublished in: J. Comput. Inf. Syst. (2011)
Keyphrases
- service providers
- point of sale
- customer service
- customer satisfaction
- service systems
- single server
- customer behavior
- call center
- spam filtering
- email messages
- service times
- single server queue
- electronic mail
- instant messaging
- web services
- service quality
- enron email
- end users
- online stores
- service composition
- poisson arrivals
- communication medium
- queueing model
- service discovery
- text mining
- customer support
- marketing campaigns
- arrival process
- service rates
- email classification
- anti spam
- website
- customer requirements
- spam detection
- communication tools
- service requirements
- steady state
- queue size