Optimizing IT Service Costs with Respect to the Availability Service Level Objective.
Sascha BosseMatthias SpliethKlaus TurowskiPublished in: ARES (2015)
Keyphrases
- service level
- service requirements
- total cost
- service systems
- call center
- service level agreements
- lead time
- public transportation
- supply chain
- order quantity
- customer service
- optimal solution
- service composition
- production cost
- planning horizon
- setup cost
- web services
- heavy traffic
- data mining
- service selection
- single item
- service oriented
- service providers
- inventory models
- expected profit
- bayesian networks