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Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model.

Chechen LiaoJian-Liang ChenDavid C. Yen
Published in: Comput. Hum. Behav. (2007)
Keyphrases
  • customer satisfaction
  • computational model
  • theoretical framework
  • service quality
  • databases
  • information systems
  • website
  • evaluation model