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On intermediaries' inquiring minds, elicitation styles, and user satisfaction.

Mei-Mei WuYing-Hsang Liu
Published in: J. Assoc. Inf. Sci. Technol. (2011)
Keyphrases
  • user satisfaction
  • information systems
  • service quality
  • perceived quality
  • customer satisfaction
  • structural equation modeling
  • objective measures
  • cognitive science
  • user engagement
  • kolmogorov smirnov