Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service.
Muhammad Muazzem HossainPublished in: Int. J. Serv. Stand. (2014)
Keyphrases
- quality of service
- service quality
- web services
- qos requirements
- response time
- ad hoc networks
- resource management
- ip networks
- admission control
- network conditions
- network resources
- qos routing
- qos parameters
- real time
- resource utilization
- bandwidth utilization
- service selection
- bandwidth allocation
- service differentiation
- web service selection
- traffic engineering
- qos aware
- congestion control
- multimedia services
- user satisfaction
- electronic commerce
- end to end delay
- video on demand
- call admission control
- service provisioning
- qos multicast routing