Comparing the Quality of Customer Service in 3D Virtual Worlds to Web-Based Service.

Sulin Ba Dan Ke Jan Stallaert Zhongju Zhang

Published in: WEB (2011)

Keyphrases

customer service
customer satisfaction
service quality
inventory control
call center
customer support
virtual environment
customer behavior
multimedia
databases
information systems
high quality
user satisfaction
governmental organizations
bayesian networks
virtual world