The Value of Local eGovernment : a study of electronic service delivery performance measurement.

Peter Shackleton Adrian Ramp Robert Jovanovic

Published in: ACIS (2004)

Keyphrases

service delivery
e government
life cycle
end to end
service provision
government services
public sector
mobile technologies
service management
knowledge management
web services
e learning
real world
government agencies
information sharing
case study
public services
electronic government
online services