Automatic customer feedback processing: alarm detection in open question spoken messages.
Nathalie CamelinGéraldine DamnatiFrédéric BéchetRenato de MoriPublished in: INTERSPEECH (2008)
Keyphrases
- detection algorithm
- automatic detection
- object detection
- false alarms
- detection method
- data processing
- detection accuracy
- detection rate
- electronic commerce
- customer satisfaction
- fully automatic
- semi automatic
- speech recognition
- information processing
- automatic processing
- real time
- feedback mechanisms
- customer service
- user feedback
- anomaly detection
- association rules