Enhancing User Experience in e-Government: A Deep Dive into e-Government Forms and Citizen Perceptions.
Asma AldreesDenis GracaninPublished in: WEBIST (2023)
Keyphrases
- e government
- user experience
- electronic government
- public sector
- user perceptions
- government services
- user behavior
- developing countries
- digital government
- public administration
- government agencies
- service delivery
- knowledge management
- government organizations
- user interaction
- mobile applications
- public services
- end users
- federal government
- inter organizational
- emerging technologies
- user interface
- website
- data collection
- united nations