Analysis of Influence of Internet Retail Service Quality (IRSQ) to Consumer Online Shopping Satisfaction at www.kebanaran.com
Imam TahyudinPublished in: CoRR (2013)
Keyphrases
- service quality
- online shopping
- customer satisfaction
- internet shopping
- online consumer
- electronic commerce
- user satisfaction
- internet usage
- service providers
- quality of service
- consumer behavior
- satisfaction degree
- purchase intention
- online retailers
- call center
- information systems
- data analysis
- competitive advantage
- shopping behavior
- technology acceptance
- personal information
- online shoppers
- information quality