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A Tweet is Not Just a Tweet: Public Sector Understandings and Analysis of Social Media Customer Service Data.

Jessamy Perriam
Published in: SMSociety (2019)
Keyphrases
  • social media
  • data analysis
  • public sector
  • customer service
  • data collection
  • social media data
  • real time
  • machine learning
  • end users
  • social media sites
  • cloud computing