Social media in the public sector: perceived benefits, costs and strategic alternatives.
Sergio Picazo-VelaIsis Gutiérrez-MartínezLuis F. Luna-ReyesPublished in: DG.O (2011)
Keyphrases
- public sector
- social media
- e government
- private sector
- cost savings
- information sharing
- information and communication technologies
- electronic government
- current practices
- cost reduction
- case study
- inter organizational
- environmental factors
- public administration
- digital government
- decision making
- service delivery
- real time
- knowledge management
- social networks
- social capital
- user generated content
- user satisfaction
- job satisfaction
- public participation
- public organizations
- decision makers
- databases