Service Innovation in Spare Parts Logistics in the Business Aviation Industry.
Roland KlueberHugh McCannRolf WehrleThomas KnopfPublished in: CEC (2009)
Keyphrases
- technological innovation
- telecommunications industry
- spare parts
- inventory management
- supply chain management
- supply chain
- case study
- competitive advantage
- information technology
- business environment
- knowledge management
- service quality
- web services
- manufacturing companies
- business intelligence
- e government
- business processes
- decision making
- economic growth
- high availability
- cold standby
- mobile agents
- optimization model
- service level
- single server
- electronic commerce
- dynamic programming