Families and services: understanding opportunities for co-production of value in service design.
Jodi ForlizziJohn ZimmermanSteven DowPublished in: DPPI (2011)
Keyphrases
- service providers
- service composition
- web services
- service oriented
- service discovery
- case study
- web service composition
- building blocks
- service oriented architecture
- reference architecture
- customer service
- service provisioning
- service provision
- search computing
- service management
- service delivery
- user centric
- mashup
- service quality