• search
    search
  • reviewers
    reviewers
  • feeds
    feeds
  • assignments
    assignments
  • settings
  • logout

Cold Comfort Matters - How Channel-Wise Emotional Strategies Help in a Customer Service Chatbot.

Mingming LiuQicheng DingYu ZhangGuoguang ZhaoChangjian HuJiangtao GongPenghui XuYu ZhangLiuxin ZhangQianying Wang
Published in: CHI Extended Abstracts (2020)
Keyphrases
  • customer service
  • inventory control
  • customer behavior
  • customer satisfaction
  • customer support
  • multi channel
  • call center
  • databases
  • web services
  • e government
  • governmental organizations