Public Service Values and Chatbots in the Public Sector: Reconciling Designer efforts and User Expectations.
Tendai MakasiAlireza NiliKevin C. DesouzaMary TatePublished in: HICSS (2022)
Keyphrases
- public sector
- public services
- e government
- public administration
- user interface
- service delivery
- information sharing
- electronic government
- digital government
- information and communication technologies
- environmental factors
- current practices
- government services
- service oriented
- business process change
- decision making
- government agencies
- developing countries
- object oriented