E-retailing ethics and its impact on customer satisfaction and repurchase intention: A cultural and commitment-trust theory perspective.
Ibrahim ElbeltagiGomaa Mohamed AgagPublished in: Internet Res. (2016)
Keyphrases
- customer satisfaction
- service quality
- internet banking
- online shopping
- customer service
- user satisfaction
- customer reviews
- information quality
- real time
- marketing strategies
- behavioral intention
- customer retention
- trust model
- electronic commerce
- database systems
- internet shopping
- website design
- customer data
- negative impact
- individual level
- social capital
- high tech
- product design